Troubleshooting Single Sign-On errors can be very tricky as it can be caused by one of a few reasons.
The most common way to troubleshoot issues would be to enable Debugging on an Integration and test it. However, this can be troublesome when it comes to end users.
This article will explain how you can find out what is causing a Single Sign-On error.
Step 1: Get the end user to share a screenshot of the error page
Note: this page will contain an error code, which will be used to find out what the issue is.
Step 2: Login to Reward Manager and go to the Single Sign-On Errors page
Reward Manager > Integrations > Single Sign-On Errors
Here, you will see the latest Single Sign-On errors on the program. You can type in your error code in the search box and click the search button to see a specific result.
Once, you identify what the issue is then you can contact the client or the client's identity provider to resolve the issue.