Client Support

Reward Gateway supports the browsers listed on Supported browsers for Reward Gateway platforms.

IPs & Domains Used

Each Reward Gateway client is allocated a subdomain on one of five top-level domains that allow the application to identify them uniquely. This will be provided by the Implementation Specialist.

Note: Please replace [program] with the client's specific domain slug.

Custom domains

If the client opts to have a fully custom domain, a 301 redirect will need to be set up. This is done via DNSMadeEasy. No personal data is held in this environment.

Images & other assets

Image content and other assets are loaded from servers hosted with MaxCDN, a content delivery network. No personal data is held in this environment.

Wellbeing Centre

For our Wellbeing Centre content we have partnered with GymPass who use Akamai as a CDN. You can find their domains here. Please note this will only be necessary if you would usually block access to these locations.

Troubleshooting

If you do not receive emails from us after following this guide, our Client Support Team is available to help. Please see our Troubleshooting Guide for next steps.

FAQs

Do you support framed redirects?

No. In the past we were able to support ‘framed redirects’ but since Chrome and other browsers have started blocking this we have stopped using them altogether. 

Can I not just use my own SSL certificate?

Not at the moment. Since framed redirects were deprecated we have begun work on fully supporting custom domains including SSL certificates with SNI. We will publish this update as soon as it becomes available.

Why can I not point my DNS records at your IP?

Unfortunately, we don’t manually manage host headers as this doesn’t scale across our client base. Instead they are done automatically based on the URL/subdomain that you choose underneath a Reward Gateway top level domain (rewardgateway.com/ .co.uk/ .com.au/ .ie/ .co.nz). If you point a DNS record directly at an IP you will see SSL connection errors and possibly, unwanted content.

Therefore you will need to use a 301 redirect if you are to use your own custom domain. If we purchase the domain on your behalf we will put a 301 redirect in place to our Reward Gateway internal domain for you.

Can I register my own domain?

Yes, but you will need to use Reward Gateway’s name servers.

Choose a new domain name for your programme that can have nameservers under Reward Gateways control. This allows us to host a 301 redirect using DNS Made Easy (https://dnsmadeeasy.com/). This is the option the majority of our customers choose.

This also gives the advantage of a short, memorable domain that in our experience so far, can make a big difference in engagement of your platform.

Alternatively you may chose to host a 301 yourselves if you have the ability to support this.