Reward Gateway Agreements – RG Help Center

Terms and Conditions

Specific details govern all agreements entered into with Reward Gateway for the provision of Services.

Sub-processor Information

Reward Gateway uses certain sub-processors to process Customer Personal Data and provide the services. This document lists the current third party sub-processors used by Reward Gateway.

Sub-Processor Information - November 2024

Security Information

Information on Reward Gateway's Security policies and posture can be found in a dedicated section.

Security Information

Reward Gateway for Small Business

We have a slightly different set of subprocessors for our Reward Gateway for Small Business product. Please see the following link

Reward Gateway for Small Business Agreements

SmartSpending Go

SmartSpending Go provides quick and cost-effective access to our market-leading retailer discount programme, SmartSpending™

Please see the following link for the SmartSpending Go Terms and Conditions.

Page History

Document	Changes
This page	Added new Terms and Conditions for AUS (Sep 2024) Added new Terms and Conditions with Wellbeing+ One Time Use for AUS (Sep 2024) Added new Terms and Conditions with Wellbeing+ for AUS (Sep 2024)
This Page	Added new Terms and Conditions with Wellbeing+ document for UK Added new Terms and Conditions with Wellbeing+ One Time Use document for UK
This Page	Added new Terms and Conditions with Wellbeing+ One Time Use document for AUS
Terms and Conditions (US) - August 2024	Addition of Fees and Payments clause 6.6 on interest added to overdue sums
Terms and Conditions (AUS) with Wellbeing+ - August 2024	Addition of Fees and Payments clause 6.6 on interest added to overdue sums Addition of Employee Wellbeing terms and conditions
Terms and Conditions (AUS) - August 2024	Addition of Fees and Payments clause 6.6 on interest added to overdue sums
Terms and Conditions (UK) - August 2024	Addition of Fees and Payments clause 6.6 on interest added to overdue sums
This Page	Update Data Processing Addendum - January 2023 with Controller / Processor roles for Reward Gateway clearly defined in Appendix 1.
This Page	Updated reference to UK and EU GDPR. Updated Data Processing Addendum - November 2022 with UK and EU GDPR clearly defined. Updated Sub-Processor Information - October 2022 to reflect removal of sub-processors.
This Page	Added three new clauses ( 5.2, 5.3 5.4)in the T&C's under clause 5 Client obligations Amended clause 6. Fees and Payment ( 6.2) Added new clause 6.3 Updated Intelectual Property Clause All the above is applicable for all T&C's UK, AUS and USA in the first section of this page Terms and Conditions.
This Page	Added new Terms and Conditions for Smart Spending Go together with the section at the end of this page
Terms and Conditions (UK) - June 2022	Updated Terms and Conditions (UK) - March to Terms and Conditions (UK) - June 2022 change in clause 42. Dynamic Benefits
This Page	Updated Terms and Conditions (UK) - March 2020 link with a change in clause 13.2.1
This Page	Updated Sub-processor Information - September 2020 to reflect changes made following 'Schrems II' CJEU judgement
Data Processing Addendum - May 2020	Removed costs for reviewing penetration tests. Updated formatting
This Page	Removed Link for the Updated Terms and Conditions November 2019 Added new Link for the Updated Terms and Conditions March 2020
This Page	Updated Sub-processor Information - January 2020
This Page	Added new Link for the Updated Terms and Conditions November 2019
This Page	Updated Sub-processor Information - July 2019
This Page	Updated Sub-processor Information - March 2019
This Page	Updated Sub-processor Information - January 2019
This Page	Updated Sub-processor information Fixed broken Security Information link
This Page	Reorder page sections
Data Processing Addendum - April 2018	Add missing "Liability" section number.
Data Processing Addendum - March 2018	Initial publication.