Client-side MFA - How To Enable Client-side MFA (for clients)

Introduction

This article guides clients through the necessary steps to prepare and enable Client-Side Multi-Factor Authentication (MFA) within Reward Gateway | Edenred (RGER). This feature allows RGER to recognize and trust the Multi-factor Authentication that your organization performs through your Identity Provider (IdP), such as Okta, Microsoft Azure, or Edenred Connect, minimizing additional MFA prompts when accessing RGER applications.

Outcomes

By following this guide, you will be able to:

• Ensure your Identity Provider (IdP) is properly configured for MFA and Single Sign-On (SSO)
• Work with your Reward Gateway | Edenred contact and internal teams to enable Client-side MFA
• Verify successful integration and a seamless sign-in experience on web and mobile platforms

Prerequisites

Before configuring Client-Side MFA, please ensure:

• Your organization uses Okta, Microsoft Azure, or Edenred Connect as your Identity Provider.
• MFA enforcement is enabled and active on your external IdP.
• Single Sign-On (SSO) is already configured on your platform and is working successfully.
• You have liaised with your CSM or Reward Gateway | Edenred contact who will coordinate the configuration process internally.

Step-by-step Configuration Process

1. Confirm your Identity Provider setup
   Ensure your IdP (Okta, Microsoft Azure, or Edenred Connect) has MFA enabled for users accessing Reward Gateway services.
2. Verify SSO is functioning correctly
   Test normal sign-in works through your IdP without errors.
3. Discuss Client-Side MFA enablement with your Reward Gateway | Edenred
   Request that the feature be enabled.
4. After confirmation of enablement, conduct testing
   • Log in via your IdP with MFA enabled.
   • Confirm members are not prompted for a second MFA challenge when logging into the platform.
   • Perform the same test on mobile devices for the Engage app.
5. Report any issues with MFA
   If you experience unexpected MFA prompts or login difficulties, share any details with your CSM or other Reward Gateway | Edenred contact for troubleshooting.

Troubleshooting Tips

• If you still see multiple MFA prompts, ensure your IdP is passing the correct authentication context to Reward Gateway IdP.
• Your support team may review internal logs to confirm whether MFA signals are correctly received.
• Confirm that mobile the appropriate SSO is enabled, if mobile experience is inconsistent.

Best Practices

• Maintain active communication with your Reward Gateway | Edenred contact throughout setup.
• Validate your existing SSO and MFA setup independently before enabling Client-Side MFA.
• Test thoroughly on all platforms your employees use (web and mobile).
• Contact support promptly if issues arise - this facilitates log review and quicker resolution.