Will Writing FAQs - Employer Guide – RG Help Center

Introduction

Below is a list of Frequently Asked Questions about will writing service from Huge James.

FAQS

Do we need to contract directly with Hugh James?

No. Individual employees who use the benefit will contract directly with Hugh James.

Does it cost us anything to offer this benefit?

Employees pay Hugh James directly for any services they use.

What is our liability if there’s a problem with an employee’s will?

Liability for the preparation of the will, and any issues arising from it, sits with Hugh James.

Hugh James is authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority, and carries professional indemnity cover as a regulated law firm.

How is employee data handled?

The specific data arrangements will be agreed as part of the contract with employees, including how data is shared between Hugh James and Reward Gateway | Edenred and whether employers receive any information about individual employee usage.

Can we offer this to all employees, or only certain groups?

Yes. The benefit can be offered to all employees. There is also a wide range of pricing options and services available, allowing employees to choose the option that best suits their individual needs and circumstances.

What management information will we receive?

Hugh James can provide management information and uses customer satisfaction questionnaires to measure service performance.

Who do employees contact if they have a problem?

Employees can contact Hugh James directly by telephone, email or through the web form available via the portal:

Telephone: 0345 009 5368
Email: willwriting@hughjames.com

How do we communicate this benefit to employees?

Hugh James can support the launch with staff training and marketing collateral. This can be combined with Reward Gateway | Edenred's own platform communications to help promote the benefit to employees.

What happens if we decide to stop offering the benefit?

As employees contract directly with Hugh James, anyone with an ongoing matter will be able to complete it with them. Hugh James will also continue to store completed wills for clients who choose to use its will storage service. The formal exit process and any applicable notice periods will be agreed as part of the contract.

Related to