What is WalkMe?

Helping admins get used to Reward Manager is one of our priorities and in order to facilitate a smoother journey and faster task completion, we have teamed up with WalkMe and put guides in place right within Reward Manager (as shown below).

How does it work?

Follow the question marks or the ‘Need Assistance?’ bubble at the top of the screen and you will receive step-by-step help through processes such as uploading membership files, sending welcome emails to new employees, and more.

For more information on the applications we have within our guides, see this article What Is WalkMe Apps Overview?

What do we offer?

Using the 'Need assistance?' widget can assist you in locating and starting the above guides quickly.

Please see below the functionalities and processes for which we have existing guides.

The visibility of the below WalkThrus is based on the users' permissions in Reward Manager.

Handling Members' Data 🌏

• File Manager 
• Browse Members
• Edit Members Data
• Send Password Reset Guide
• Manage Admin Roles 
• Add a Member 
• Pending Registrations 
• Closed Account Queries 
• Creating a Membership List Template 
• Uploading Membership List 
• Membership Update History 
• Task Manager 
• Member Opt-outs 
• Send Welcome Emails 

Security 🌏

• Programme Security

Recognition & Reward 🌏

• Request R&R Credits
• Transfer R&R Credits
• AwardFilePlus™: Upload
• Instant Awards: Manage Pots
• Instant Awards: Send Award
• Instant Awards: Award History
• Instant Awards: View Fund Requests
• Instant Awards: Transaction History
• On The Spot Recognition: Upload
• Scheduled Recognition
• Edit a Scheduled Recognition Moment
• Scheduled Recognition History
• Create a Recognition Moment
• Boost: Manage Balance
• Boost: Configuration

eCards 🌏

• eCards: Administer Categories
• eCards: Administer eCards

SmartProducts 🌏

• SmartHub® Layouts
• SmartHub® Pages
• SmartInsights™
• Email Digest

SmartPay 🇬🇧

• SmartPay™: Payrolls 
• SmartPay™: Download Deduction Report
• SmartPay™: Applications overview 
• SmartPay™: Invoices overview 

Other 🌏

• Retails & Offers: Manage
• Retails & Offers: Dashboard

Note: Following each of the above links will start the relevant guide in Reward Manager.

Are the question marks part of the guides?

Yes, these are either quick launchers or tool tips for On The Spot guidance. Please see examples below:

Simply hover over the question mark to view the tip:

You can't find a guide for what you're looking for?

Through the widget, you can also access our Knowledge Base for other queries as shown in the below video:

How can you handle errors?

If you encounter any troubles using the guides, please refer to Safelisting WalkMe Guides.

What if you'd like to suggest a guide?

If you encounter a process for which you'd like us to create a guide within Reward Manager, please share your needs in the comment section below. One of our Admins will respond shortly.