In this article, we’ll run through how you can integrate your Sapling system to provision and de-provision users on Reward Gateway.
How to enable the Sapling integration?
To enable the Sapling integration, log into the Reward Manager portal, go to the Integration tab on the left and search for “Sapling” under the ”Explore Integrations” tab.
Click on the integration icon which will lead you straight to the Initial Setup.
Setting up Sapling for Reward Gateway
Watch the following video which demonstrates the setup process step-by-step:
Select the import frequency and whether you wish to send Welcome communication to newly added members. We recommend ticking the Welcome e-mail option, as this provides easy first-time access to the platform to new users and allows them to set up a password.
Authorize your Sapling Account
Before Reward Gateway can access your Sapling data, you must authorize Reward Gateway to access your Sapling account. To do this, click the "Authorize" button.
This will open a modal window where you will need to enter your Sapling subdomain.
If you are unsure how to find this information, click on "How do I find my subdomain?"
In the next step, it will ask you for your API key.
If you are unsure where to find the API key, click on "How do I find my API key?"
You will see the confirmation message, click ‘Finish Setup’ and then ‘Save’.
You can revoke access to the integration at any time.
Before Reward Gateway can sync your Sapling directory, you need to map the fields which are going to be synced. To do this, use the mapping stage of the setup and use the fields displayed. Once ready, click ‘Save’.
By default, Reward Gateway maps the Employee ID to uniquely identify a member. Any other additional mapping fields can be mapped during this stage, however, the Email Address field must be mapped as it is a mandatory field to create an account with Reward Gateway.
Once you are happy with the mapping, you can proceed to the next step.
Review and Publish
At this stage, you can review the details and if you’re happy, publish the connection. This will make the integration live on the platform and Reward Gateway will start syncing the data based on the frequency selected at the Initial step.
How will you monitor when your Sapling data syncs?
Every time your Sapling data is synced, Reward Gateway sends an email to the user who set up the integration with details on how many accounts it has impacted.
You also have the option of going to the integration Dashboard and selecting the "Import History" option to see a log of all data syncs that have been performed on your platform.
If there were any issues with your data sync, you’ll be able to download a file containing all of the errors.
How will your employees get onboarded once your Sapling data has been synced?
If it's a new employee record that is synced from Sapling, Reward Gateway will create a new account for this employee based on the employment status and information mapped and will send them an invitation to join the program.
If it's an existing employee whose data has already been synced, Reward Gateway will not issue any communication and will update their information to match their Sapling information.
How will the employee data be removed once an employee is removed from your Sapling directory?
Reward Gateway uses the employment status to determine whether a user needs to have their account created, or be marked as a leaver in our system. This means that we will mark everyone whose employment status is inactive as a leaver.
The employee's account will then follow Reward Gateway's standard account close-down procedures.
How can you trigger your membership provisioning imports on demand?
You have the option to trigger the import on-demand from 'Import data now' link in the tools dropdown. This will redirect you to the import page where you can start the process. Once started, a progress bar will be presented and when the upload is completed, you will be able to download any warnings and see the impact on your programme.
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