What is an Employee Assistance Programme?

An Employee Assistance Programme (EAP) is an employee benefit that provides confidential support to employees with any personal problems and/or work-related problems that may be impacting their job performance, health, and mental and/or emotional wellbeing.

An EAP benefit can help you:

• Support your employees to remain healthy, happy and productive
• Reduce workplace stress, foster a positive atmosphere, and encourage better wellbeing
• Attract and retain the best talent—when people know you’re a caring employer, they’re more likely to reward you with loyalty.

Health Assured EAP benefit

Reward Gateway partners with Health Assured to provide a market-leading EAP benefit to our clients. Health Assured provides a complete support network that offers expert advice and compassionate guidance covering a wide variety of issues, 24 hours a day, 7 days a week, whether this support is ‘reactive’ at the point of crisis, or proactive and preventative to deliver the best possible outcomes for the employee.

Health Assured’s EAP offering includes:

• Unlimited access to 24/7/365 confidential telephone helpline
• Online health and wellbeing portal, including WisdomAI, Health Assured’s revolutionary platform that pools together mental health knowledge using powerful artificial intelligence and guidance from professional counsellors (more information on WisdomAI can be found here).
• In-house, dedicated legal information team including debt & financial information
• Manager consultancy and support
• Coverage for dependants within HMRC guidelines (16-24 & in full-time education)
• In-house medical team to provide support and guidance
• Family advice line on topics such as childcare or eldercare
• Full case management protocols for all structured counselling cases
• Flexible sessions model (for products that qualify for structured support)

Options for offering and pricing the Employee Assistance benefit

Adding the EAP to your Reward Gateway platform

Adding the EAP to your Reward Gateway platform makes it easier for employees to discover this benefit and, importantly, simple to access. Your EAP can be added either to:

• Your main SmartHub with a homepage tile and/or a dedicated page explaining this benefit to your employees, providing information on how to access EAP support.
• Your Wellbeing Centre, with a dedicated section (as below).

Next steps

To discuss adding an EAP to your employee benefits offering or moving your existing EAP to Health Assured, please get in touch with your Reward Gateway Account Manager or Client Success Manager to chat through the options.

Useful Links

EAP - Health Assured | FAQs

Additional Information