Background
The company receives many questions regarding SmartSpending™. Some of the most frequently asked questions are listed in this article. Each question is linked to an FAQ article which contains the answer.
Frequently Asked Questions
Q: How does an employee get the SmartSpending™ app on their phone?
Q: Can an employee first register their account on the app?
Q: Why do employees have to PIN protect their app?
Q: Can Cashback be used towards a purchase in the app?
Q: Can employees manage their payment cards in the app?
Q: How can employees find and use purchased Instant Vouchers?
Q: Can vouchers be marked as used?
Q: If things are placed in the basket on the website will they appear in the app’s basket?
Q: Are there any push notifications for the app?
Q: What savings types are available on the app?
Q: Why are some of the offers only available on the desktop site?
Q: What happens when an employee with a locked account tries to log into the app?
Q: How long does it take for a user to be signed out of the app?