Employee Surveys - Client Welcome Pack

Introduction

At Reward Gateway | Edenred, we're passionate about employee engagement. Through our work with thousands of clients, we've created the 10 step Engagement Bridge™ model, which has Open and Honest Communication as it's connecting piece.

Background

Open and honest communication is incredibly important. Companies need to build an open and transparent communication culture, so their people understand the why behind their decisions. Successful, open, and honest communication involves two-way feedback channels and an environment where people trust the decisions being made, as well as the leadership making them.

We also believe the working world has changed. We're now digitally and socially mobile, and are real-time communicators. We love work, and we want to feel connected with and contribute to the company we work for, as well as each other. But, to engage our workers, we're often left with tools from the past that are not fit for today’s workers, such as the Annual Employee Survey. These tools can make it time-consuming and frustrating to give feedback, they're laborious to manage and review, and are anything but real-time. That's why Reward Gateway | Edenred has created Employee Surveys.

Employee Surveys from Reward Gateway | Edenred are an effective, credible, and easy way to gain valuable insight from your people on a regular basis.

Modernize Your Approach to Feedback

Employee surveys can often be lengthy and overly complicated, leading to low responses and high drop-out rates. It can be difficult to find meaning or any actionable insights when there's only a small percentage of responses.

The quick and simple pulse surveys offered in our Employee Surveys solution provide a frictionless approach to giving feedback, resulting in higher response rates, and a much more accurate representation of employee feedback.

Our surveys are kept short and to the point, always focusing on the goal to be achieved and ensuring every question asked is necessary, relevant, and providing true insight towards that goal.

The questions are all easily understood and easy to answer – often using a rating scale – requiring only a few moments of the employee's time and attention.

Plus, all surveys are fully mobile compatible meaning employees can answer on any device, at work, on their commute, or when relaxing at home.

Increased Employee Engagement via Frequent Employee Insights

Using the combination of our Engaged Index Survey, Survey Templates, the Custom Survey Builder, and eNPS, our clients can gain insight into the key strengths and weaknesses of their employee engagement strategy and employer value proposition. From the insight gained, they get direction on where financial and resource investments should be made to make the biggest impact on their engagement strategy and ultimately their people.

This insight can be collected on a regular basis due to the nature of pulse surveys. They're short and goal driven, and are intended to be sent more frequently than once a year. So whether our clients are looking to conduct regular Engaged Index survey, onboarding surveys, or check in surveys about a recent launch, merger, or a rebrand, they will get feedback quickly and effectively, and at a time which matters most.

Guidance and Support With Credible Expert Resources

We know that sending surveys is not as easy as setting up, sending, and, hey presto, done. For our clients to gain the most from their surveys and ensure a positive employee experience, there's more hitting send. We make this process easy through expert content to help every step of the way:

• We've got a library of expertly created survey templates which are constantly evolving.
• If our clients aren't sure where to start, they can use our Template Selector tool to help identify the template which meets their goals.
• For each template we've created, there are best practice guides which include tips on sending and what to do after sending the survey.

Our templates are linked back to The Engagement Bridge model, helping our clients to easily identify the areas of the bridge which will have the biggest impact. 

Availability & Cost

The Employee Surveys product is available globally for all clients. For further information and pricing, please contact any of our Consultants, Account Managers, or Client Success Managers.

Useful Resources

As you start using Employee Surveys, you will need a few resources to help you along the way. Here are a few useful articles to take a look at as you get started:

Employee Surveys - What Employee Surveys Are

Employee Surveys - How To Create a Survey Using a Template

Employee Surveys - How To Create Your Own Survey Using the Custom Survey Builder

Support Information

For support and questions, please reach out to your Client Success Manager or Client Support team.