Cycle to Work+ - On-site FAQs (for UK only)

Background

Below is a copy of our FAQs which will be available to employees onsite within the Help & Support section. Any additions or amendments to these FAQs can be made via the client's Client Success Manager or via Client Support.

Frequently Asked Questions

What is Cycle to Work?

What is the maximum value I can apply for?

How do I know how much to apply for?

Can I add my own money to a Letter of Collection?

Can I use Cycle to Work to get a bike for a family member, partner, or friend?

Can I still apply if I already own a bike?

Can I get more than one bike? 

What bikes and accessories are available?

Where can I get my bike and accessories from?

Do I have to get a Bike or can I just get accessories?

What is a Letter of Collection?

Do I have to spend my Letter of Collection all at once?

Can I amend my application once I've applied?

Do I have to cycle to work every day?

What happens if my bike gets damaged or stolen?

What happens to the bike at the end of the scheme?

Who owns the bike?

What are 'Hire Periods' and 'Hire Agreements'?

What if I leave my company within my Hire Agreement?

How does Cycle to Work differ to Interest Free Finance that some retailers offer?

How can I cancel my Cycle to Work order?