1. CCV period begins
When the CCV payroll period opens, eligible parents can request to change the value of, or pause or restart their CCV contributions. Value limits will be automatically placed based on their annual salary and tax status. As CCV payroll periods are rolling, parents can apply and request value changes at any time. The system closes the payroll period on a set date to make the changes and automatically opens a new one to keep it rolling.
2. Payroll period switches to approving
Applications are now locked and must be approved by a CCV admin.
All applications are checked to ensure any deductions don't take the parent below the National Minimum Wage, or above their earnings cap. If a client uses our Auto-Approve function, we will perform these checks on their behalf using the most up-to-date member data in our system.
The approved applications are given to the Payroll Team to make deductions from the parents' gross salary.
3. Invoicing
RG invoices the client for the value of the requested CCVs plus an admin fee. The invoice must be paid for the vouchers to be released to parents unless the client is using Direct Debit.
4. Voucher release
On the client's release day, usually coinciding with their payday, the CCVs are added to the parent's online account. This generally clears around midday.
5. Carer payments
Parents can set up standing payments or save up their vouchers for large, one-off expenses. RG will release the funds to carers on the day specified by the parent, as long as there are enough funds in their account.
And that's it!