Overview
Follow these steps to contact our customer support team with questions about Wellbeing+
Contact our customer support team for any technical issues or platform questions - we're here to help! You can access the customer support team in-app (mobile or web) or from our Help Center! Follow the steps below to get in touch.
Contacting Wellbeing+ Customer Support
Wellbeing+ mobile app
From your dashboard in the mobile app, tap the menu bars at the top left corner and then select the Message support button at the bottom of the utility panel. Select New conversation to start a new conversation with our support team, or search for articles from our Help Center to find an answer yourself.
Wellbeing+ web and Help Center
On Wellbeing+ web and from the Wellbeing+ Help Center, click the chat icon in the lower right to get in touch with our support team. Select New conversation to start a new conversation with our support team, or search for articles from our Help Center to find an answer yourself.
What to include in your message
When contacting customer support make sure to be as detailed as possible. Please include the below information in your request:
- Your name, your Wellbeing+ nickname, and company name
- A detailed description of what the issue is
- List the steps you've taken to encounter this issue
- Any relevant screenshots
Note: Our Support team is available during our business hours between 9am-5pm (US, Central Standard Time), Monday-Friday. Support is not a live chat, but we are always prompt with responses to ensure questions will be answered in a timely fashion. If you want to contact us outside of these hours, please contact us at (+61) 1300 900 186 (for Australia), (+44) 0203 780 1891 (for UK) and +1 (646) 8510 919 (for US).