Wellbeing+| How Do I Contact Customer Support?

Introduction

This article talks about the different ways you can contact Customer Support for Wellbeing+. Follow these steps to contact our customer support team with questions about Wellbeing+. 

Contact our customer support team for any technical issues or platform questions - we're here to help! You can access the customer support team in-app (mobile or web) or from our Help Center! 

Contacting Wellbeing+ Customer Support

Wellbeing+ mobile app
From your dashboard in the mobile apptap the menu bars at the top left corner and then select the Message support button at the bottom of the utility panel. Select New conversation to start a new conversation with our support team or search for articles from our Help Center to find an answer yourself.

Wellbeing+ web and Help Center

On Wellbeing+ web and from the Wellbeing+ Help Center, click the chat icon in the lower right to get in touch with our support team. Select New conversation to start a new conversation with our support team or search for articles from our Help Center to find an answer yourself.

Information Required

What to include in your message
When contacting customer support, make sure to be as detailed as possible. Please include the below information in your request:

1. Your name, your Wellbeing+ nickname, and company name.
2. A detailed description of what the issue is.
3. List the steps you've taken to encounter this issue.
4. Any relevant screenshots.

Note: Our Support team is available during our business hours between 9am-5pm (US, Central Standard Time), Monday-Friday. Support is not a live chat, but we are always prompt with responses to ensure questions will be answered in a timely fashion​. 

The Wellbeing+ team can also be reached via email at wellbeinghelp@rewardgateway.com​