Overview
What to do if you are missing steps a day
If you go more than 72 hours between syncs to your device app, we might miss some steps. We do this because we want to encourage everyone to sync regularly. Being in a challenge with someone who hasn't synced in a week isn't very motivating or fun at all!
To sync steps data into your Wellbeing+ account, you will need to open the Wellbeing+ app on your phone. Wellbeing+ cannot sync your steps data if you do not open the Wellbeing+ app. For more information on syncing please click here.
If you are missing steps for multiple days in your challenge, please reach out to your challenge admin(s) for assistance. They can adjust any step totals, up to 30 days past, at their discretion.
If you forget to sync for a day, don't panic! Our support team will assist you with any syncing questions. Learn how to contact our support team here.