Troubleshooting Common Log in Issues

What to do if you are having trouble logging into Wellbeing+

If you're having trouble logging into your Wellbeing+ account, please review these common issues you may be facing and follow the recommend solutions to resolve your issue.

Issue 1: I'm getting an "Invalid login credentials" error.

Solutions for "Invalid login credentials" error

If you're receiving an Invalid login credentials error like the one above, you are entering an email and password when you should be logging in through SSO from your Reward Gateway account.

Please access Wellbeing+ from the Reward Gateway Connect+ app or from the Reward Gateway SmartHub instead of logging in with an email address and password.

I can't remember the password I used. How can I regain access to my account?

Since you signed up through SSO from your Reward Gateway account, you will never need to use an email or password to log in to Wellbeing+. Please access Wellbeing+ from the Reward Gateway Connect+ app or from the Reward Gateway SmartHub.

I can't remember the email address I used. How can I regain access to my account?

Since you signed up through SSO from your Reward Gateway account, you will never need to use an email or password to log in to Wellbeing+. To log back in, please access Wellbeing+ from the Reward Gateway Connect+ app or from the Reward Gateway SmartHub.

Issue 2: I'm not receiving a verification code to reset my password.

Solutions for not receiving a verification code*

Since you signed up through SSO from your Reward Gateway account, you will never need to reset your password for Wellbeing+. Please access Wellbeing+ from the Reward Gateway Connect+ app or from the Reward Gateway SmartHub.

Questions?

If you have any questions or need more help, please reach out to Wellbeing+ support for assistance. Please include your name, your Wellbeing+ nickname, and the name of the organization you signed up with so that we can assist you promptly with your request.