The following must be actioned:
- The member should withdraw all monetary awards from their account.
- The member should export any unspent vouchers.
- The member should withdraw their approved cashback; if there is cashback pending, the account of the member needs to be revoked by an administrator in order for the cashback to be approved, after which the member can withdraw the cashback.
- Through their account settings, request account deactivation.
- The request is reviewed by the local data protection correspondent.
Note: Another option is for the membership to be revoked by the platform admin. However, they will need to wait 60 days until their account is de-provisioned before registering a new one with the same email.
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