With this question, it’s important to differentiate between what a successful or unsuccessful application could mean.
- Affordability Check: When users apply for a car on Tusker, RG runs an affordability check and either returns a positive response or, in cases where the user can't afford the vehicle, they're asked to choose another vehicle. This is outlined in the process flow here. Our system only receives successful orders where users have passed the affordability check, therefore clients can only see the applications that have passed the affordability check in SmartPay.
- The application status once affordability check has been completed: Once an affordability check has been completed, clients with the correct permissions will be able to view all Tusker (Car Benefit) applications on SmartPay, whether they are pending, cancelled or approved. But as a reminder, clients cannot amend, reject or accept applications in SmartPay.