Redemption - How Deprovisioned Users can Redeem their Unspent Balances

Introduction

This article offers information on different ways a deprovisioned user can redeem their points and/or cashback. The information in this article is useful for clients and members. 

Overview

All users have 60 days to redeem their points and/or cashback after they have been marked as a leaver on the system. Below you will find information on how a revoked user can access the platform.

Email and Password

The employee can still log in with the same email and password. If they need to update their password, but do not have access to the email (work email), the admins can update that information for the user.

Log in via SSO

The employee can still log in with the same email and password. If they need to update their password, but do not have access to the email (work email), the admins can update that information for the user.

• If SSO and email and password login are both enabled, the employee will be able to log in both ways as long if they have access to the SSO and/or email. If they do not have access to the SSO, they can still log in via email and password as described above. 
• If SSO is the only login method and the employee does not have access to it, they can reach out to our employee support team to redeem their balance and receive the voucher code via the email.  

Employee Support Team

1. If you have access to the platform, you can click on the Support button on the top-right and then Submit an Inquiry.

2. If the user does not have access, they can open the login page of the platform and click on the Help button on the bottom right of the screen and then the chat bubble.

3. Alternatively, users can contact employee support via phone: US Helpdesk: +1(646) 851 0919


• UK Helpdesk: (+44) 0203 780 1891

• IRE Helpdesk: (+353) 01 431 9782
• AUS Helpdesk: (+61) 1300 900 186
• NZ Helpdesk: (+64) 800 900 186