Engage - How To Send Recognition on the Engage App

Introduction

This article shows how to send recognition using the Engage app. Detailed step-by-step instructions are covered along with tips and best practice for sending recognition. The intended audience for this guide is clients and members. 

The following types of recognitions are fully supported on the Engage app: 

• Nominations
• eCards
• Instant Awards

The following recognition types can only be received on the Engage app: 

• Award File Plus
• Scheduled Recognition

Prerequisites

1. Active account with access to the Engage app
2. Your scheme must have Rewards and Recognitions activated

Sending Recognitions

To send a recognition, follow these simple steps:

1. Open the Engage app
2. Once on the Home screen tap on the "+" icon

3. Go to the Recognition Type screen

2. Use the Pick Recognition dropdown to select the type of recognition you want to send. You can choose from different recognition options. 

3. Add your recipient/s by searching for them and then clicking on their name. 

Note: You can send recognition to single or multiple recipients, based on the rules setup by your administrator.

4. Select Continue at the bottom of the page. 

5. Type your personal recognition message for your colleague, so they know exactly why they have received recognition from you.

6. Under the text box, you’ll be given the option to Send & Share or Send Privately. If you Send & Share, the recognition will be visible to everyone on the Feed / Social Recognition Wall. If you choose to Send Privately, only you, recipient(s) and platform admins will be able to see the recognition. 

6. Confirmation for the recognition sent 

Tips and Best Practices

• Sharing recognition moments will allow others to acknowledge great work and reinforce a culture of appreciation. By enabling these moments to be shared seamlessly across the platform and reach a wider audience.
• Be specific and go beyond “great job” by clearly calling out what the person did and why it mattered. Specific recognition feels more genuine and impactful.
• Highlight the impact and explain how the action made a difference. Whether it helped a team, improved a process, or delivered value to clients.
• Keep it timely and recognize contributions soon after they happen to make the moment more meaningful and relevant.
• Make it personal and use your own words and tone—authentic messages resonate far more than generic ones.