Engage: How to Use Recognition Coach on the Engage App

Introduction

This article provides step-by-step guidance on how to use the Recognition Coach feature in the Engage mobile app. It is designed for employees who want to create meaningful recognition messages for their colleagues using AI assistance. Information in this article is useful for clients and members. 

Overview

The Recognition Coach is an AI-powered writing assistant built directly into the Engage app that helps you craft thoughtful recognition messages for your colleagues. Instead of struggling with writer's block or spending time perfecting your message, the Recognition Coach takes your initial thoughts and transforms them into polished, heartfelt recognition.

Key benefits include:

• Saves time while helping you express genuine appreciation
• Overcomes writer's block by turning brief notes into complete messages
• Maintains authenticity by building on your own words and intent
• Offers flexibility with tone adjustments, length options, and translation capabilities

• Keeps you in control – you always review and approve the final message

   

Prerequisites

To use the Recognition Coach in the Engage app, you need:

• Access to the Engage mobile app (iOS or Android)
• The Rewards & Recognition module enabled for your organization
• Permission to send recognition messages
• Note: The Recognition Coach might not be available if your organization has opted out of using it.

Core Feature Summary

The Recognition Coach in the Engage app includes the following key functionalities:

AI-Powered Suggestions

Generate polished recognition messages based on your initial draft (minimum 50 symbols). The AI understands your intent and helps you express it more clearly and thoughtfully.

Tone Customization

Choose from three tone options to match your relationship with the recipient and the nature of the recognition:

• Friendly – Warm and casual, perfect for peer recognition
• Professional – Polished and formal, ideal for cross-functional or senior recognition
• Celebratory – Enthusiastic and upbeat, great for major achievements

Length Adjustment

Adjust the length of your message to suit your needs – make it more concise for quick appreciation or more detailed for significant contributions.

Translation

Translate your recognition message into six supported languages: English, French, Spanish, Dutch, German, and Italian. This helps you recognize colleagues across global teams in their preferred language.

Recognition Messages in the Engage App

Follow these simple steps to use the Recognition Coach in the Engage app:

1. Open the Engage app and navigate to the recognition feature
2. Select the colleague you want to recognize
3. Start writing your draft in the recognition text field – you need at least 50 characters for the 

4. Recognition Coach to work

   

5. Tap the Write with AI button next to the text field

6. Review the AI-generated suggestion that appears in the Recognition Coach modal

   

7. Customize the suggestion (Optional):
8. Tap the wand icon and then the tone icon to switch between Friendly, Professional, or Celebratory
   • Tap the wand icon and then the length icon to make the message shorter or longer
   • Tap the wand icon and then the translate icon to convert the message to another language
   • Tap the regenerate icon to get a different version of the suggestion

7. Provide feedback by tapping thumbs up or thumbs down (optional)
8. Tap "Insert" to add the suggestion to your recognition text field
9. Review and edit the inserted text if desired – add personal touches or make any final adjustments
10. Send your recognition as you normally would

Privacy Note: The recipient will not see any indication that you used AI assistance. The recognition appears as a standard message from you.

Use Cases

The Recognition Coach is particularly useful in the following scenarios:

• Overcoming writer's block: When you know you want to recognize someone but aren't sure how to start or what to say
• Time-sensitive recognition: When you want to send timely appreciation but don't have time to craft a lengthy message
• Non-native language speakers: When you want to express recognition in a language that isn't your first language
• Elevating quick notes: When you have bullet points or brief thoughts that you want to turn into a more polished message
• Peer recognition: When colleagues want to acknowledge each other's contributions with more than just a quick "thanks"

Tips and Best Practices

The Recognition Coach is seamlessly integrated into the existing recognition flow, making it feel like a natural extension of the platform. When composing a recognition message, employees simply click the Write with AI button after drafting at least 50 characters. The coach generates a suggestion that employees can review, regenerate, customize for tone and length, or translate. 

Employees remain in full control—they can edit the suggestion, insert it as-is, or discard it entirely. The experience is designed to be quick, intuitive, and non-intrusive.

Frequently Asked Questions

Can users give feedback on the quality of responses?

Yes. Users can provide feedback on responses through a thumbs up or thumbs down rating and may optionally include a reason for their feedback.

What monitoring and feedback controls are available?

Performance and safety are monitored using platform and Bedrock analytics. User feedback is captured so issues can be reviewed and addressed. Analytics don't include raw prompt or response text in standard event payloads to protect user privacy.