Engage - How an Employee Can First Register Their Account on the Engage App

Introduction

This article explains how and when employees can register their account directly on the Engage app, provided their employer’s scheme has enabled app access.

Registering An Account in Engage

When an employee receives an invitation email from their employer, the email contains a special activation or registration link. Here’s how the process works:

1. Open the invitation email on a smartphone or tablet.
2. Click the provided link.
   • If the Engage app is not installed, you’ll be redirected to the appropriate app store (Apple App Store or Google Play).
   • Download and install the Engage app.
3. Open the Engage app.
4. Tap Register on the app home screen.
5. Follow the registration prompts to enter your details, set up a password, and complete account activation.
   • You may be required to verify your email and accept terms and conditions.

If the App Is Not Enabled for Your Scheme

If you click the activation or registration link and the Engage app is not enabled for your employer’s scheme, you will see an error message such as:

"App access is not enabled for your employer's scheme. Please contact your HR representative or try accessing Engage from your web browser."

If this happens:

• Contact HR: Reach out to your HR representative or Engagement Coordinator to confirm whether mobile app access is available for your scheme.
• Use Web Platform: If the app is not enabled, you can log in and use Engage via your employer’s web platform.
• Check for Updates: Your employer may enable app access in the future; watch for communications or updates.

Tip: Always use your corporate email when registering, and ensure you follow the steps in the email carefully. If you encounter issues, please contact your HR representative or the Engage support team for assistance.