Electronic Childcare vouchers do not expire. The CCV balance will remain usable for as long as the account remains active.
In cases where the employee leaves their employer, they will retain limited access to the website for 24 months in order to use any remaining CCV balance before their account is deleted. They simply need to log in and set up a payment.
Making a payment refreshes the 24-month countdown, so members will never lose their balance as long as they keep using their account.
To ensure no account with balance ever gets deleted, we endeavour to send two notification emails to revoked members with outstanding CCV balance - the first email is sent after 12 months, explaining that they have another year to set up a payment, and the second email is sent 3 days before the account is deleted.
Please note: Paper Childcare vouchers expire after 24 months so employees should be aware of the expiry before requesting a paper voucher.
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