Drive your engagement strategy by listening to your people

What's included in the Employee Surveys product?

To make it easy for clients to monitor employee satisfaction levels, we offer a simple Net Promoter Score (NPS) survey: an efficient and quick way to keep up with the pulse of the business and track changes over time. We also offer Survey Templates and a Custom Survey Builder, giving you the freedom and flexibility to receive relevant insight from employees on the areas of engagement that matter the most.

The survey product is fully self-service, meaning you have access to create surveys whenever you want to. You can create as many as you like, as frequently as you like. We will provide you with access to create them. 

Employee Net Promoter Score (eNPS)

Net Promoter Score (NPS) surveys are used by companies to gauge brand loyalty with a simple question: ‘On a scale of 0-10, how likely are you to recommend (company name) to a friend?’ This unbiased, clear indicator of satisfaction can be the first step to understanding how employees feel about the organization.

What do the scores mean? 

• Promoters - Those who answer the question with a score of 9 or 10. These employees will typically be more engaged, stay with the company for longer and be more motivated.
• Passives - Those who answer the question with a score of 7 or 8.  A Passive score typically means these employees are generally satisfied.
• Detractors - Those who answer the question with a score between 0 and 6. These individuals are generally not satisfied, and are more likely to leave the company and produce lower quality work.
  
  

How is the total NPS score calculated? 

Adding up the percentage of Promoters and subtracting the percentage of Detractors gives the overall Net Promoter Score, which may be a positive or negative number. Anything between +10 and +50 is considered a good score.

Survey Templates

We’ve worked with industry experts to produce a library of curated survey templates. These surveys are designed to make your life easier, and help you uncover areas to invest in to drive positive change. A Template Selector Tool will recommend the template that most suits your needs, and you’ll also have access to best practice guidance.

The Overall Engagement template is the ideal starting point for a broad perspective on engagement. This survey is about identifying misalignment or gaps between what employees view as important and how the current landscape is.

You’ll also find a selection of templates that dive deeper into specific areas, in line with our Engagement Bridge™ model:

• Open and Honest Communication

• Purpose, Mission and Values

• Leadership & Management

• Job Design, Learning & Recognition

• Pay & Benefits, Wellbeing & Workspace

There are many more templates for you to choose from, including Follow up and Action, The Cold Hard Truth, Ideas Register, Open Dialogue, Exit Interview, Onboarding Interview & Check-In

Custom Survey Builder

The Custom Survey Builder gives you the freedom to build your own survey from a choice of different question types. You can create a survey from scratch whenever you like using four main question types: multiple choice, single choice, open answer, and a rating scale.

Surveys are sent out to employees via email, shared through a web link or appear as a banner on their site. You can schedule reminders for email and banner surveys, and add the web link to your RG platform or other internal communication channels.