Background
The company receives many questions regarding SmartSpending™. Some of the most frequently asked questions are listed in this article. Each question is linked to an FAQ article which contains the answer.
FAQs
SmartSpending
Why are some of the offers only available on the desktop site?
What happens with an employee’s order after placing a transaction that is classified as fraudulent?
What happens when employees need help?
SmartSpending App
How does an employee get the SmartSpending™ app on their phone?
Can an employee first register their account on the app?
Why do employees have to PIN protect their app?
Can Cashback be used towards a purchase in the app?
Can employees manage their payment cards in the app?
How can employees find and use purchased Instant Vouchers?
Can vouchers be marked as used?
If things are placed in the basket on the website will they appear in the app’s basket?
Are there any push notifications for the app?
What savings types are available on the app?
What happens when an employee with a locked account tries to log into the app?
How long does it take for a user to be signed out of the app?