SmartHub - Programme & Company Page

Introduction

This article outlines the information available on the Programme & Company page and the process you need to follow if you need to update your company's details. This article is designed for members working with the Administration Portal. 

Programme & Company

The Programme & Company page is available for SmartHub Administrators via the Manage my Programme section in Reward Manager (Administration Portal).

The page allows you to see important information about your Programme and your Company, like renewal date and employee numbers as well as your Company's address and legal name.

What are Your Programme Details?

• Programme Name: This is the name of your Programme, as also referenced in email communications with your members.
• Total number of Employees: This is the number of Employees your programme has been contracted for. It represents your available Licences.
• Registered Employees: This is current total number of Employees uploaded or integrated with your Programme. The number is updated daily to exclude deprovisioned members and include newly added members. It represents your used Licenses
• Next Renewal Date: This is the last day your programme will be active, based on your current agreement.
• Client Success Manager: This is the name and email address of your designated Client Success Manager.

Reward Manager

For the Reward Manager Browse Members page to match Registered Employees, you would need to set the Browse Member search options to have:

• Status: set to Eligible
• Activated: set to Any

Note: Note that there could be a delay in the numbers shown in Manage My Programme as there is a daily sync job that updates these numbers. (Or when updates to the scheme happen.)

What are Your Company Details?

These include your Company Name and Legal Name as well as physical address, as they are currently in our systems and will be used for invoicing purposes.

Updating Company Details

What to do if you want to update my Company Details or if you have a question about your Programme?

You can either contact our Client Support team or liaise directly with your Client Success Manager, whose email address you will also find and can copy from the page, when clicking on their name.