SmartTech™ system emails for UK only

This article sets out all of the automated emails that are sent to employees via the SmartTech™ system, dependant on their interaction with the SmartTech™ benefit.

All system email templates can also be found in Reward Manager under System » System Email Templates

Editing the system emails

• All system email templates are editable, so that clients can make the language consistent with the rest of their programme.
• To make the content more relevant and personalised to each employee, we encourage the use of dynamic tags, e.g. {Scheme_Name}, {CLIENT_NAME}
• Please note, the preview of the emails in Reward Manager and the final email received by employees are currently not in sync visually. To preview how the final email will look, we recommend that the client sends a test email to themselves.

Templates

Reminder for an unused voucher

Status: In Use

Title: Everything OK? You ordered on SmartTech™ and haven't used your voucher

Copy: 

Dear {NAME},

Looks like You've not used your SmartTech voucher? Why not click below and use it today?

Redeem your voucher

Regards,
The SmartTech team

Frequency: 3 months after voucher purchase

Incomplete order feedback - SmartTech™ survey

Status: Not in use

Title: What do you think about SmartTech?

Copy: 

Hi {NAME},

We're sorry you didn't complete your SmartTech order, we'd love to know why so we can see what we need to improve on.

Click the link below

{SURVEY_NAME}

Thank you for taking the time to read this email and if you do, provide us with your feedback, we read every one and try to make SmartTech better every day.

The SmartTech Team.

Frequency: 6 months after items are put in basket and order isn't completed

Application approved, eGift card ready to use

Status: In use

Title: eGift Card Redeem

Copy: 

Dear {NAME},

Great news!

Your order for the below items has been approved by your HR Department.

All you need to do now is log on to {SCHEME_NAME} to redeem your eGift Card.

It couldn’t be simpler, just log on, head over to SmartTech™ and click on order history, from there you’ll be able to redeem your eGift Card.

{TEXT_OPTION}

If you’ve got any questions please go to the Help and Support section of the website and submit an enquiry.

Thanks,
{CLIENT_NAME} team

Button CTA: Redeem eGift Card

Frequency: Once an application is approved, voucher dispatched and eGift card can be used

Order Cancelled

Status: Not in Use

Title: Order Cancelled

Copy: 

Hi, {NAME},

We’re sorry but your order has been cancelled.

Please, get in touch with the HR Team as soon as possible.

You can also speak with the Helpdesk through the Help and Support section of the website. They’re on hand 24/7 to answer your questions.

Best wishes,
{CLIENT_NAME} team

Button CTA: N/A

Frequency: When order is cancelled

Order Confirmation

Status: In use

Title: Order Confirmation

 Copy: 

Dear {NAME},

Thanks for your order with {SCHEME_NAME} on {DATE}.

Your reference is {ORDER_REFERENCE}.

Once your request has been confirmed, we will be in touch with details on how to redeem your order with Currys.

If you’ve got any questions please go to the Help and Support section of the website and submit an enquiry.

Thanks, {SCHEME_NAME} team

Frequency: When the user submits an application

Order Refund (sent to employee)

Status: In use

Title: Your SmartTech™ refund is processed

Copy: 

Dear {NAME},

We can successfully confirm that the {PRODUCT_NAME} refund you requested on {REQUEST_DATE} has been processed.

Best regards,
{SCHEME_NAME_TEAM}

Button CTA: N/A

Frequency: When refund is processed

Order Refund (sent to administrators)

Status: In use

Title: SmartTech™ Refund Processed

Copy: 

Dear {PAYROLL_ADMIN},

{NAME} requested a {PRODUCT_NAME} refund on {REQUEST_DATE} for their {PRODUCT_NAME} application from {APPLICATION_DATE}. We can confirm that this request has been processed.

If a deduction has already been made you will need to arrange this between you and your employee. The refunded order will appear with a status "Cancelled" in the next deduction report. If there has not been any deductions yet the user will not appear on your next deduction report and therefore no further action will be required.

Best regards,
{SCHEME_NAME_TEAM}

Button CTA: N/A

Frequency: When refund is processed

Order rejected - leaving

Status: In use

Title: Order rejected - leaving

Copy: 

Dear {NAME},

We are sorry to inform you that your order has been rejected due to you oncoming leave.

We’re really sorry but your HR department has rejected your order.

This is because you will be leaving {CLIENT_NAME} soon, if you have any questions please go to the Help and Support section of the website and submit an enquiry.

Thanks,
{CLIENT_NAME} team

Button CTA: N/A

Frequency: When order is rejected

Order Rejected-NMW

Status: In use

Title: Order Rejected-NMW

Copy: 

Dear {NAME},

We are sorry to inform you that your order has been rejected.

We’re really sorry but your HR department has rejected your order.

This is because it will take you below the National Minimum Wage, if you have any questions please go to the Help and Support section of the website and submit an enquiry.

Thanks,
{CLIENT_NAME} team

Button CTA: N/A

Frequency: When order is rejected

Order rejected - other

Status: In use

Title: Order rejected - other

Copy: 

Dear {NAME},

We are sorry to inform you that you order has been rejected. 

We’re really sorry but your HR department has rejected your order.

If you have any questions please go to the Help and Support section of the website and submit an enquiry.

Thanks,
{CLIENT_NAME} team

Button CTA: 

Frequency: When order is rejected

Basket Reminder 

Status: In use

Title: Don't forget about SmartTech™

Copy: 

Dear {NAME},

Looks like You've left something in your basket, why not have a look at below and complete your order?

Button CTA: Go to basket

Frequency: One day after an item is added two basket; three days after the first reminder; one day prior to application window closure

Rejected refund request

Status: In use

Title: Your SmartTech refund request has been rejected

Copy: 

Dear {NAME},

You refund request for {PRODUCT_NAME} eGift Card has been rejected.

The {PRODUCT_NAME} refund request you made on {REQUEST_DATE} has been rejected.

{REASON}

For further information please contact the Employee Helpdesk.

Best regards,
{SCHEME_NAME_TEAM}

Button CTA: N/A

Frequency: When refund request is rejected

Open application window notification

Status: In use

Title: Subscribe

Copy: 

Hi {NAME},

We are pleased to inform you that the {PRODUCT_NAME} window is already open.

Great news! The {PRODUCT_NAME} window is now open, you can head over to {SCHEME_NAME} to choose from thousands of great technology products by clicking the link below.

{PRODUCT_NAME}

Frequency: When application window is open (for subscribed employees).