Introduction
This article explains that Manager Alerts are, how they work and what to consider when setting these up.
About Manager Alerts
Managers are busy, and it can be challenging for them to keep up to date with their teams’ recognition moments and milestones. To give them a helping hand, we offer proactive email and onsite managers’ alerts as part of our recognition features.
How Manager Alerts Work
Considerations When Setting Up Manager Alerts
1. Eligibility File changes:
To enable Manager Alerts, the client will need to add one extra column (called Line Manager) to their eligibility files.
For each eligible employee, the Line Manager column will need to include the unique ID of the person who should receive alerts.
If the eligibility file does not include a Line Manager column, no Manager Alerts will go out.
2. If Line Managers should receive birthday alerts:
- We will need the client to supply employees’ dates of birth through their eligibility files, too.
- The first birthday alert will go out one week before each direct report’s birthday.
- A further alert will go out on the day, prompting the Line Manager to send recognition.
- Birthday alerts will only go out to Line Managers if their direct reports have chosen to share their birth date on their Profile.
- If the eligibility file does not include a Line Manager column and a Date of Birth column, birthday alerts will not go out.
3. If Line Managers should receive work anniversary alerts:
- We will need the client to supply employees’ start dates through their eligibility files, too.
- The first work anniversary alert will go out one week before each direct report’s milestone.
- A further alert will go out on the day, prompting the Line Manager to send recognition.
- If the eligibility file does not include a Line Manager column and a Start Date column, work anniversary alerts will not go out.
Frequently Asked Questions
Will managers receive an alert when their receive recognition that was sent privately?
Can clients customise the frequency, content or design of Manager Alerts?
Can clients turn Manager Alerts off for all Line Managers on my programme?
Further Information on Alerts
Recognition & Reward Alerts List - A complete list of Alerts that the R&R product sends out. It includes the trigger, the channel, the default content and the sending frequency.