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Reward & Recognition - Manager Alerts for Recognition & Reward

Sarwat Maruf
  • Updated

What are Manager Alerts?

Managers are busy, and it can be challenging for them to keep up to date with their teams’ recognition moments and milestones. To give them a helping hand, we offer proactive email and onsite managers’ alerts as part of our recognition features.

How do Manager Alerts work?

Note: The first step is linking every eligible employee to their Line Manager, through the eligibility files. As long as the client is providing us with the correct data, Manager Alerts will be active on the programme.

Note: Manager Alerts are proactive and linked to key milestones. Line Managers will receive an email and an onsite alert when one of their direct reports receives recognition (eCard, InstantAward™ or approved Nominations that were shared to the Social Wall), as well as reminders when they have not sent any recognition moments throughout the week.

Note: If the client is supplying us with employees’ dates of birth and / or start dates, Line Managers will also receive birthday and / or work anniversary alerts. The first alert will go out one week before each direct report’s birthday or anniversary; the Line Manager will then receive a reminder on the day, with a prompt to send recognition. 

Choose: Clients can choose which alerts to send to their Line Managers. We offer the option to only enable selected Manager Alerts, or disable all of them until further notice, so clients can control when to launch the new notifications and which events to celebrate.

Choose: Line Managers can also choose which alerts they’d like to receive. Each Line Manager can opt out of one or more Manager Alerts through the Communication Preferences in their account.

What do I need to consider to set up Manager Alerts?

  1. What’s the first step to enable Manager Alerts?

    1. To enable Manager Alerts, the client will need to add one extra column (called Line Manager) to their eligibility files

    2. For each eligible employee, the Line Manager column will need to include the unique ID of the person who should receive alerts

    3. If the eligibility file does not include a Line Manager column, no Manager Alerts will go out

  2. Should Line Managers receive birthday alerts?

    1. If so, we will need the client to supply employees’ dates of birth through their eligibility files, too. 

    2. The first birthday alert will go out one week before each direct report’s birthday

    3. A further alert will go out on the day, prompting the Line Manager to send recognition
    4. Birthday alerts will only go out to Line Managers if their direct reports have chosen to share their birth date on their Profile

    5. If the eligibility file does not include a Line Manager column and a Date of Birth column, birthday alerts will not go out

  3. Should Line Managers receive work anniversary alerts?
    1. If so, we will need the client to supply employees’ start dates through their eligibility files, too
       
    2. The first work anniversary alert will go out one week before each direct report’s milestone

    3. A further alert will go out on the day, prompting the Line Manager to send recognition
    4. If the eligibility file does not include a Line Manager column and a Start Date column, work anniversary alerts will not go out 

Frequently Asked Questions

A client has uploaded an employee data file with the Line Manager column. What else do they need to do to activate Manager Alerts?

As long as they are providing us with the correct Line Manager data, the following alerts will be enabled automatically, with no further configuration:

  • Alert when a direct report receives an eCard, InstantAward™, or approved award nomination. The alert will link to the recognition story, so managers can see it and add a comment if they wish to extend the celebrations!

  • Weekly reminder to send recognition, sent every Friday to managers who have not sent recognition through the engagement platform in the previous week

Will managers receive an alert when their receive recognition that was sent privately?

Managers will only be alerted about recognition received by their direct reports when the sender has chosen to share it on the Social Wall. This is because managers will not be able to see the recognition, comment or react if it was sent privately (i.e. only visible to the sender and recipient on the website).

This means that recognition sent via AwardFilePlus™ or Scheduled Recognition, which is always private, will not generate a manager alert for recognition received by a direct report.

Can clients customise the frequency, content or design of Manager Alerts?

We do not offer the option to customise the frequency and content of Manager Alerts.

Can clients turn Manager Alerts off for all Line Managers on my programme?

All Manager Alerts are turned on by default. Clients who wish to change this setting can contact their Client Success Manager before they start supplying the Line Manager data, and ask to:

  • Turn off all Manager Alerts. This enables clients to use the Line Manager data for other purposes (e.g. Profiles, reporting), and hold off sending out the alerts until the time they are ready to launch them
  • Turning off selected Manager Alerts. This gives clients the flexibility to send Line Managers the notifications that matter the most and best suit their business.

In addition, each Line Manager can opt out of one or more Manager Alerts through the individual Communication Preferences in their account.

Related Links

Recognition & Reward (R&R) Alerts List - A complete list of Alerts that the R&R product sends out. It includes the trigger, the channel, the default content and the sending frequency.

 

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