Background
Support teams often receive questions regarding eNPS surveys. That is why this article lists a number of frequently asked questions. Each question below is linked to a separate FAQ article containing the answer.
Frequently Asked Questions
Q: Why don’t I have the same reminders each time I configure an eNPS survey?
Q: Why can’t I use reminders for my one-off eNPS survey?
Q: What does ‘Disabled’ survey mean?
Q: Is there a word limit on the free text section of eNPS
Q: How many recipient emails can I add to ‘Responses in your inbox’ feature?
Q: Why can’t I create a second eNPS survey?
Q: Can I restart a finished survey?
Q: When does my eNPS survey expire?
Q: When will my employees receive the survey?
Q: How much does it cost to get eNPS?
Q: When can I check the results of my survey?
Q: What are Detractors, Passives, and Promoters?
Q: How do you calculate the total eNPS?
Q: What is considered as a good eNPS score?
Q: Can I send eNPS to a specific group of people?
Q: How can I give another member of my team permission to create a survey?
Q: How can I provide feedback or get training on how to use the product?
Q: How can I retrieve a finished survey that I accidentally deleted?
Q: Why don't I have the option to create a survey when I enter the Listing page?