eNPS Survey - FAQs

Background

Support teams often receive questions regarding eNPS surveys. That is why this article lists a number of frequently asked questions. Each question below is linked to a separate FAQ article containing the answer.

Frequently Asked Questions

What is eNPS?

Why don’t I have the same reminders each time I configure an eNPS survey?

Why can’t I use reminders for my one-off eNPS survey?

What does ‘Disabled’ survey mean?

Qs there a word limit on the free text section of eNPS

How many recipient emails can I add to ‘Responses in your inbox’ feature?

Why can’t I create a second eNPS survey?

Can I restart a finished survey?

When does my eNPS survey expire?

When will my employees receive the survey?

How much does it cost to get eNPS?

When can I check the results of my survey?

What are Detractors, Passives, and Promoters?

How do you calculate the total eNPS?

What is considered as a good eNPS score?

Can I send eNPS to a specific group of people?

Why does the counter shows that my survey is only being sent to 100 people yet I have 1000 employees?

How can I give another member of my team permission to create a survey?

How can I provide feedback or get training on how to use the product?

How can I retrieve a finished survey that I accidentally deleted?

I have set the preferences as anonymous and I’d still like to know the employee's name – can this be done?

How can I see the results?

Why don't I have the option to create a survey when I enter the Listing page?

Can I see the survey results on the SmartInsights™ app?

What is the availability and cost of an eNPS survey?