Holiday Trading system emails for UK only

This article sets out all of the automated emails that are sent to employees via the Holiday Trading system, dependant on their interaction with the Holiday Trading benefit.

All Holiday Trading clients and their employees have a straight forward, powerful communication tool - the automatic product email templates.

Clients can rest assured that the right information will reach their employees just on time during the whole process of using Reward Gateway holiday purchase solution.

All emails are personalised, which means the individual employee's details will be pre-filled.

All system email templates can also be found in Reward Manager under System » System Email Templates

Editing the system emails

• All system email templates are editable, so that clients can make the language consistent with the rest of their programme.
• To make the content more relevant and personalised to each employee, we encourage the use of dynamic tags, e.g. {Scheme_Name}, {CLIENT_NAME}
• Please note, the preview of the emails in Reward Manager and the final email received by employees are currently not in sync visually. To preview how the final email will look, we recommend that the client sends a test email to themselves.

Templates

Confirmation for received application

Status: In Use

Title: Got it – We’ve received your {PRODUCT_NAME} application

Copy: 

Hi {NAME},
We’ve received your request to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
If you change your mind, you’ve got until {CUT_OFF} to cancel your request.
 
And don’t forget to check the latest on {SCHEME_URL} [{SCHEME_URL}]!
 
Best wishes,
{SCHEME_NAME} Support Team

Confirmation for approved application - Buy

Status: In Use

Title: Good news – Your {PRODUCT_NAME} application has been approved!

Copy: 

Hi {NAME},
 
Your request to buy {REQUEST_AMOUNT} {REQUEST_UNITS} has been approved.
 
Don’t forget the essentials
However you decide to spend your extra days of holiday, there are plenty of offers available for you at {SCHEME_URL} [{SCHEME_URL}]!
Best wishes,
{SCHEME_NAME} Support Team

Application amended by an approver

Status: In use

Title: Important – Update to your {PRODUCT_NAME} application

Copy: 

Dear {NAME},

Hi {NAME},
 
Your Holiday Trading application has been changed by your employer to {REQUEST_AMOUNT} {REQUEST_UNITS} to {REQUEST_TYPE}. Please choose whether you want to approve or reject this change by visiting your profile {PRODUCT_URL} [{PRODUCT_URL}].
 
Best wishes,
{SCHEME_NAME} Support Team

Application amended by an approver - Reminder

Status: In Use

Title: Quick – Only 24 hours left to approve your {PRODUCT_NAME}

Copy: 

We’ve made an update to your application and you’ve got 24 hours to confirm
 
Hi {NAME},
We recently sent you an email informing you that your {PRODUCT_NAME} application has been updated and you can now {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
Please, let us know if you’re happy with these changes by accepting them below.
If we don’t hear from you within 24 hours then we’ll take it that you don’t wish to continue and we’ll automatically cancel your application.
Best wishes,
{SCHEME_NAME} Support Team

Application canceled by employee

Status: In use

Title: Your wish is our command

Copy: 

Your wish is our command
 
Hi {NAME},
As per your request, we’ve cancelled your application to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS}.
And don’t forget to check the latest on {SCHEME_URL} [{SCHEME_URL}]!
 
Best wishes,
{SCHEME_NAME} Support Team

Application rejected by approved

Status: In use

Title: Important – Info about your {PRODUCT_NAME} Application

Copy: 

We’re sorry
Hi {NAME},
We’re really sorry to say that your application to {REQUEST_TYPE} {REQUEST_AMOUNT} {REQUEST_UNITS} has not been processed.
And this is the reason why:
{REASON_SECTION}
Best wishes,
{SCHEME_NAME} Support Team

Approvers reminder for pending applications

Status: In use

Title: Action – {PRODUCT_NAME} applications need your approval

Copy: 

They’re waiting for you.
Hi {MEMBER_FIRSTNAME},
You’ve got {PRODUCT_NAME} applications waiting for you to reject, amend, or approve.
Best wishes,
{SCHEME_NAME} Support Team

Application window is open

Status: In use

Title: Good news – {PRODUCT_NAME} is open!

Copy: 

It’s time to apply
 
Hi {MEMBER_FIRSTNAME},
You asked to be reminded when it opened, so here’s your nudge – the {PRODUCT_NAME} window is now open on {SCHEME_NAME}.
 
Best wishes,
{SCHEME_NAME} Support Team