Why RG Support operates 24/7

Employees crave 24/7 Support

At Reward Gateway, "We delight our customers" is an essential value. It's the reason why we strive to provide great customer service and 24/7/365 support. The role our Service Team plays is more than just answering questions or resolving issues. We bring value to our Clients and their employees in two critical ways:

We help protect and strengthen our client's employer reputation

We recognized many users have never heard of Reward Gateway. They only know they are using an employer-branded platform. We work hard to provide an outstanding support experience for each and every user so that it reflects positively on our Clients.

We help encourage employee usage

We know that when users have a great customer service experience they are more likely to use the platform again, and tell others about their great experience. The more employees use the platform, the more value they gain and the more appreciation they have for their employer.

Users love our products and they don’t always use them during business hours 

Have a look at the below examples

★ Our Clients’ employees benefit from our SmartSpending products to go in-store over the weekend and do their shopping

★ Our Clients’ employees often use our Wellbeing Center outside working hours to see a cooking recipe or to check our library of exercises

★ Our Clients’ employees want to claim an award they’ve been rewarded by their manager with our Reward and Recognition product during holidays 

If they need our help in any of these events, we are fully available. 

The аround-the-clock availability

The below stats shows that our users view the constant availability as one of the most valuable assets of our support team:

Times when people call 2021:

9am to 5pm - 79%
5pm to 9am - 21%

Weekday vs Weekend comparison 2021

Weekday traffic - 79%
Weekend traffic - 11%

We want our Clients to feel confident that no matter when or where their employees are using their Reward Gateway platform, our Service Team is there to ensure they have the best possible experience.