Multi-factor Authentication - Removing Your Existing MFA Method - a Guide for Members

Introduction

This guide explains how a member can remove or disable their existing Multi-factor Authentication (MFA) method. This is usually done when a member needs to update their MFA details or method.

Note: MFA is highly recommended as an extra security measure to ensure your account stays safe. 

Remove Multi-factor Authentication

1. Log in to your account

2. From the Homepage, select Account and then My Account

3. Select Security Centre on the left-hand side

From the Security Centre page:

4. Select Remove (next to multi-factor authentication)

5. On the following page, select Disable

When successful, you’ll see the following message:

Select Back to Security Centre to return to your account security page.

Further Information

For more MFA guides, see the section on the Help Center: Multi-factor Authentication