Multi-factor Authentication - "MFA Token Is Incorrect" - Error Message Troubleshooting

Issue Description

The user sees the error message, "MFA token is incorrect", when inputting the code or scanning the QR code on an Authenticator app such as:

• Google Authenticator 
• Microsoft Authenticator 
• Authy 

Troubleshooting

1. Use the Digit Code Instead of the QR Code:

If you're getting this error whilst using a QR code, enter the number code provided instead.

2. Sync Device Clock (Google Authenticator)

If using Google Authenticator, try syncing the device’s clock to the service. You can do this by navigating to:

> Google Authenticator home screen 

> 3 dots 

> Settings 

> Time Correction for codes