Overview
Learn how to add registration questions to manage users in Wellbeing+
What are Registration Questions?
Registration questions allows admins to request additional information from users, such as a department or location, as they create their Wellbeing+ accounts under your organization.
Benefits of Using Registration Questions
You can easily manage members for challenge and team assignments, as well as analyze segmented user data. You'll also be able to sort or filter users by registration questions via reports within the Admin Center.
Customize Each Question to Fit Your Needs
Registration questions are fully customizable. As an admin, you'll have the option to choose what you ask and how each user will answer it. These questions can be mandatory or optional fields to fill out. You can also choose to make answers editable via Settings within the user app.
Question Types
Dropdown* - Users choose from a list of dropdown responses that you provide.
For example, allow users to choose their office location from 5 different dropdown options: Chicago, Austin, New York City, Nashville, and Seattle.
*Note: This is the only question type that allows you to add users to challenges and teams, so we highly recommend this option!
2. Radio button multiple choice - This field type allows your users to choose from a set of provided options. Each user can only select one field.
3. Open text field - This field allows your users to type in their own response to your question.
When Can I Add Registration Questions?
We recommend setting up your registration questions before users begin to onboard. This ensures that users are prompted to answer these questions while creating their Wellbeing+ account. It is possible to add registration questions after onboarding users, but implementing this feature before the onboarding process ensures that all users will be prompted to answer.
If you set up registration questions after your onboarding has occurred, your users will not be prompted to provide a response. In this scenario you have two options:
1. Admins will need to manually update user responses from the Users tab in the Wellbeing+ Admin Center. Just tap the "Edit Supplemental" button shown below and then tap the green "Save Changes" button when you're finished adjusting.
2. Set up your registration question to be editable and direct users to answer via Settings within the user app.
*Note: With this option you will likely have users who do not complete this step. You can use reporting to find which users have not answered, and either edit in their information directly within the Admin Center (see above), or send an email reminder to encourage users to complete this step.
What Will Users See?
When registration questions are set up for your client account, your users will be prompted to provide responses to those fields during account set up.
You can see a sample view of what a user would see below during onboarding:
Registration Questions In Action
With registration questions set up, admins will be able to use those responses to create segmented challenges, assign users to teams, organize their user data, and more!
For example, an admin may want to set up a Team Leaderboard challenge based on the location each user provided. In the screenshot below, you can see how easy it is to add all team members who provided "Chicago" as their location to one team.
Questions?
If you have additional questions, please contact our support team.