Overview
How to permanently remove a user from your client account.
Removing participants from your client account will delete their account from Wellbeing+ and un-authenticate their device connection. They will no longer be able to access this account. If they are eligible to return to Wellbeing+ in the future, they would have to create a new account on Wellbeing+.
This action will not remove a user's account from your Reward Gateway program. Please ensure you remove ineligible users from your Reward Gateway program separately.
Follow the directions below to remove participants from your client account:
1. From the Admin Center, search for the user in the Users tab located in the side navigation menu
2. Check the box next to their name
3. Select the Remove button from the top right hand corner
4. Confirm to delete this user from your client account. Refresh your screen if you do not see the user's profile removed right away.
This action cannot be undone. The user's account will be deleted. They would need to create a new account if they decided to return or this was done on accident.