Overview
What to do if your Apple Watch isn’t syncing to Wellbeing+
If your Apple Watch isn’t syncing to Wellbeing+ and you’ve already learned how to sync your Apple Watch to Wellbeing+, you’ll need to determine whether activity data is correct in Apple Health. Wellbeing+ pulls your activity data from the Health app because it aggregates steps from your watch and phone.
Steps, distance, and minutes data should be correct here:
Activity Data isn’t Correct
If steps, distance, and minutes data in Apple Health don’t match your watch, you may need to adjust your source priorities:
- Open the Health app
- Tap your step count* for today
- Scroll down and tap "Data Sources & Access"
- Tap "Edit" at the top right corner
- Use the lines next to your watch and iPhone to move your watch on top
- Click "Done" at the top right to save your changes
Once your source priorities are adjusted, your current Apple Watch should be on the top.
*Note: After adjusting for your steps, you may need to repeat this process for Walking + Running Distance as well.
Activity Data is Correct
If steps, distance, and minutes data are correct in Apple Health but aren’t showing in Wellbeing+, you may need to confirm that you’ve given Wellbeing+ access to steps data:
- Open your phone's Settings > Privacy & Security > Health > Wellbeing+
- Make sure all options are toggled "On" or are highlighted in green
Check Your Time Zone Setting
If your time zone in Wellbeing+ isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:
- From the dashboard, tap the 3 horizontal bars in the upper left corner
- Tap Settings
- Scroll down to the time zone field and tap to adjust if needed
Need More Help?
If your source priorities are adjusted, you’ve allowed Wellbeing+ to access your data, and you’re still having trouble syncing, please reach out to our Support Team by clicking the blue chat icon at the bottom right of your screen for more help.