Wellbeing+| Health Connect isn't syncing to Wellbeing+

Overview

What to do if Health Connect isn’t syncing with Wellbeing+

If Health Connect isn’t syncing to Wellbeing+ and you’ve already learned how to sync Health Connect to Wellbeing+, you’ll need to determine whether your activity data permissions are set correctly in Health Connect.

There are a few reasons why your data might not sync properly with Health Connect:

• The connected app may not have permission to read or write data from Health Connect.
• The app might not support that specific data type yet. Check if the app has requested permissions.
• The sync may not have started properly. Try to turn the permissions off and turn on sync again through the connected app.

Confirm your app has read and write permissions

1. On your device, open the Health Connect app.
2. Under “Permissions and data,” tap App permissions.
3. Under "App permissions,” you’ll find apps that have permission and don't have permission to read and write data.
4. At the top right, beside “App permissions,” tap Find to search for specific apps and know if it has permission or not.

What if there are discrepancies with your data?

With Health Connect, multiple applications are able to save information in the same storage on your device. This may lead to incorrect data for various reasons.

To resolve this, you have the option to delete any inaccurate data so that Health Connect does not utilize it. Additionally, if you prefer only one app to save a specific type of data, you can remove permissions from all other apps that also save that data.

 Reorder priority of apps

When multiple applications input information, the data is combined. In case of any discrepancies, Health Connect will refer to the app priority you have designated to determine which app's data takes precedence. For instance, if both fitness app A and fitness app B are recording step count from 8:00 AM to 9:00 AM, Health Connect will use the step count from the app with the higher priority. You can choose which app takes priority by following the steps below.

For Android 14 and up:

1. On your Android device open Settings
2. Tap Security and privacy > Privacy > Health Connect
3. Tap Manage Data > Data sources and priority
4. Select a data category
5. To reorder app sources priority, under “App sources,” next to the app name, touch
6. and hold, then drag Handle =

For Android 13 and lower:

1. On your Android device open Settings
2. Tap Apps > All apps > Health Connect > Open
3. Tap Manage Data > Data sources and priority
4. Select a data category
5. To reorder app sources priority, under “App sources,” next to the app name, touch and hold, then drag Handle =

Delete Permissions

While some apps may use the data merged by Health Connect, others may choose to read all of the data and merge it in their own way. If you want only one app to write a certain type of data, you can remove permissions from every other app that writes that data:

1. On your device, open the Health Connect app.
2. Tap App permissions.
3. Select the app that you want to grant or revoke permissions for.
4. Turn Allow all on or off.

Or you can remove access for all connected apps:

1. On your device, open the Health Connect app.
2. Tap App permissions.
3. At the bottom, select Remove access for all apps.

Check Your Time Zone Setting

If your time zone in Wellbeing+ isn't correct, this could be causing your syncing issues. Double-check your time zone by following the steps below:

Mobile App

1. From the dashboard, tap the 3 horizontal bars in the upper left corner
2. Tap Settings
3. Scroll down to the time zone field and tap to adjust if needed

Need More Help?

If you’ve confirmed you have followed the troubleshooting tips above and you’re still having trouble syncing, please reach out to our Support Team by clicking the chat icon at the bottom right of your screen.