AwardFilePlus - FAQs - What are ‘Awaiting Invoice’ and ‘Invoice Raised’ Statuses?

For AwardFilePlus, clients and Client Support are very unlikely to see these going forward.

In the past, when a client uploaded a file but didn't have enough funds to dispatch all awards, the batch would get queued as Awaiting Invoice. After a top-up, Finance had to manually release it. This is still the case for Nominations and On The Spot Recognition.

We have now added budget validation to the AwardFilePlus uploader. This means clients won't be able to upload files at all, if they don't have enough money for all awards in their budget. If they are able to upload an award file, their batch will immediately be created with Awaiting Dispatch status.

We are hoping to introduce the same sort of validation to On The Spot Recognition in the future.