If you’ve not viewed the voucher and it’s been less than 14 days since you ordered it, it’s really simple. Just head on over to order history and click request refund. This will automatically cancel your deductions, so you won’t make any payments from your salary for it. If your payroll has already been run, you may have one deduction taken, but fear not, your finance team will be told the exact amount to refund you in your next pay.
If you’ve viewed your voucher or it’s past 14 days, you need to contact our employee helpdesk, who will contact Currys to confirm the voucher has not been used. Once it has been confirmed, we’ll refund the voucher, notify you, and contact your employer to let them know to stop your deductions and how much you are due back.
If you’ve used your voucher, you cannot get a refund unless you are refunded by Currys. Normally, they’ll give you a new gift card. We’ll need you to supply us with the new gift card number (the long number) where we will then contact Currys and check that the new voucher has not been used and follow the usual process.
Refunds generally take between 3-5 working days to confirm. This period can take longer depending on the complexity of the enquiry.