These reports, particularly R605 and R609, display a large number of columns, which draw information from several different tables in our database. They are among our largest recognition reports, and on occasion, clients looking to report on a very large volume of transactions may find that a report is very slow to run or times out.
Selecting a shorter date range or narrowing down results through filtering can help reduce the amount of data the system needs to extract, and therefore, speed up loading time. This is strongly recommended for clients who see R605 time out because they are selecting a large number of Instant Awards programs, or are unable to display R609 for a time period when an unusually large volume of transactions occurred.