At Reward Gateway, our clients' employees are at the heart of everything we do and we have always run our Helpdesk in-house to ensure we give the best possible service.
The only way to drive the highest engagement is by having the highest levels of support. We know our clients' employees will often be using the platform out of normal office hours, so we make sure we support them around the clock whenever they need us.
Available 24/7/365, the Reward Gateway Helpdesk supports employees with any and every question they may have while using our products.
The Employee Support Helpdesk consists of 4 daytime teams, 1 overnight team and one enquiry and admin team. They're a busy bunch; they speak to around 5,000 people a week on the phone and on web chat.
Based in a dedicated office in Plovdiv, Bulgaria, our friendly Helpdesk staff are all employed by Reward Gateway (we never outsource), are fluent English speakers and have daily contact with Reward Gateway teams in other locations, such as Client Success Managers.
Watch the quick video below to get a better picture of the team: