Reward and Recognition - Recognition Coach Overview

Introduction

The Recognition Coach is an AI-powered writing assistant designed to help employees create meaningful recognition messages for their colleagues. This article provides comprehensive information about the feature, including how to access it and how it works. Information in this article is useful for clients and members. 

Overview

The Recognition Coach is an intelligent writing assistant that helps you create thoughtful recognition messages for your colleagues. The coach provides suggestions to help you express appreciation clearly and authentically.

Prerequisites

To use the Recognition Coach, you need:

• The Rewards & Recognition module enabled for your organization
• Permission to send recognition messages
• Note: The Recognition Coach might not be available if your organization has opted out of using it

Enablement and Configuration

The Recognition Coach is enabled at the organization level and will be available by default for all clients with the Rewards & Recognition. If you don't see the Write with AI button in your recognition flow, your organization might have opted out of using the feature. Contact your HR administrator or IT support team for more information.

Accessing the Recognition Coach 

On Web 

When writing a recognition message, look for the Write with AI button next to the recognition text field. 

On app

When writing a recognition message, look for the Write with AI button next to the recognition text field.

Key Benefits

• Makes recognition easier and less time-consuming
• Helps you express appreciation more effectively
• Reduces anxiety about saying the "right thing"
• Enables you to recognize colleagues more frequently
• Supports recognition across language barriers
• Keeps you in control of the final message

How It Works

The Recognition Coach requires you to provide at least 50 characters to be able to keep the suggestion authentic. The coach will then offer an improved or rephrased version of your draft, helping elevate the tone and clarity while preserving your original intent.

Once the suggestion is generated, you can choose to insert it and use it to send the recognition. You can also:

• Regenerate the suggestion to explore alternative versions
• Translate the suggestion (available in English, French, Spanish, Dutch, German, and Italian)
• Adjust the length of the message
• Change the tone to Friendly, Professional, or Celebratory

Once you insert the suggestion, it will be inserted in the original recognition text field where you can proceed with sending your recognition like you normally do.

Privacy Note: There will be no indication to the recipient or others that the recognition was written with AI.

Use Cases

The Recognition Coach is particularly useful in the following scenarios:

• Overcoming writer's block: When you know you want to recognize someone but aren't sure how to start or what to say.
• Time-sensitive recognition: When you want to send timely appreciation but don't have time to craft a lengthy message.
• Non-native language speakers: When you want to express recognition in a language that isn't your first language.
• Elevating quick notes: When you have bullet points or brief thoughts that you want to turn into a more polished message.
• Peer recognition: When colleagues want to acknowledge each other's contributions with more than just a quick "thanks".

User Experience

The Recognition Coach is seamlessly integrated into the existing recognition flow, making it feel like a natural extension of the platform. When composing a recognition message, employees simply click the Write with AI button after drafting at least 50 characters. The coach generates a suggestion that employees can review, regenerate, customize for tone and length, or translate. Employees remain in full control—they can edit the suggestion, insert it as-is, or discard it entirely. The experience is designed to be quick, intuitive, and non-intrusive.

Compliance and Security

Data Privacy:

• User inputs and outputs are not used to train AI models. The data provided by users remains private and is not utilized for model training purposes.
• Suggestions are not retained beyond the active session and are terminated when the modal is closed.
• There is no indication to recipients that a recognition message was written with AI assistance.

Security Infrastructure:

• Guardrails inspect inputs and outputs to detect and mask sensitive information and filter harmful content.
• If a user includes sensitive details, the guardrails may mask or block them automatically.