Jack Chandler
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Articles
Recent activity by Jack Chandler-
How to Redeem Your Rewards
Once you receive an award, you will get an email that lets you redeem that award for an Instant Voucher. If you cannot find the email or have lost it, just head over to the platform, go to your Acc...
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What is the Help Center?
The Help Center is the main global platform where support and information can be found for all our products and services. The Help Center aims to provide sufficient information to allow users to se...
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How to log out of Reward Manager
When sharing devices, such as a laptop, it is good common practice to ensure you log out of all your logged-in sessions before handing over the device. With regards to Reward Manager, this is parti...
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Instant Cards and receiving cash back
As of June 10, 2024, for US and Canada SmartSpending only, we’re switching our discounted Instant Cards to receive cash back when purchasing Instant Cards. This update will allow us to offer better...
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Video: How to navigate the Childcare Vouchers account for UK only
The video below includes the following user actions in the Childcare Vouchers account: How to add carers to your account How to schedule payments to different carers How to change your contributio...
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What happens to an employee's Childcare Vouchers if they leave a company? for UK only
Childcare Vouchers (CCVs) can't legally be withdrawn as cash but a client's employees can continue to access their vouchers even if they leave the business. Normally, employees who become ineligib...
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Do RG Childcare vouchers expire? For UK only
Electronic Childcare vouchers do not expire. The CCV balance will remain usable for as long as the account remains active. In cases where the employee leaves their employer, they will retain limit...
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What Holiday Trading data should clients on auto-approval upload for their employees? For UK only
Holiday Trading data for employees is uploaded via the central members upload area within Reward Manager. Login to Reward Manager Find the tab Members on the lefthand sidebar Select Update Members...
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What are the Holiday Trading repayment periods and what options are there? For UK only
What repayment options are there? For clients who are on post-approval: Fixed repayment period is the only available option. For clients who are on pre-approval: Fixed repayment period Dynamic ...
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How to open, schedule and edit a window in Holiday Trading for UK only
This guide will show you how to manage windows in our Holiday Trading solution. Log into the Reward Manager Select the SmartPay tab and then select Administer Select the Holiday Trading icon () ju...