EAP - Health Assured | FAQs

Why have we selected Health Assured as a Partner?

Health Assured is the UK and Ireland’s largest independent EAP provider. Its award-winning programme includes:

• In-house team of 150 Telephone and Video Counsellors
• Dedicated team of in-house digital counsellors
• Network of over 2,000 UK counsellors, 200 ROI counsellors
• Delivered over ¼ million counselling sessions in the past 12 months
• Weekend and evening sessions available
• Only BACP accredited EAP at organisational level

How many counselling sessions are included in EAP Essential and EAP Complete?

With EAP Essential and EAP Complete, employees are entitled to 6 counselling sessions per issue per year per Employee. What this means is that Employees can have additional sessions for different types of issues ex:

• 6 counselling sessions per issue per year Employer for Relationships issues
• 6 counselling sessions per issue per year Employer for Dept issues
• 6 counselling sessions per issue per year Employer for Bereavement issues

Does Helpline, EAP Essential or EAP Complete cover partners or dependants?

Yes, EAP offers coverage for dependants within HMRC guidelines (16-24 & in full-time education) and partners.

However, face-to-face counselling offered on EAP Complete does not cover dependants within HMRC guidelines (16-24 & in full-time education) and partners.

Can individuals under 16 use the services?

No, the service can only be used by individuals over the age of 16.

Note: For family member usage, a partner, spouse or dependant aged between 16-24, living at home and in full-time education, can access the helpline and also telephone/online counselling (if applicable).

What does the EAP Support include?

How can Employees access this service?

What is the user Journey?

Useful Links

What is Employee Assistance Programme? For UK only