Health Assured | Employee Assistance Programme (EAP) FAQs

What does an EAP do?

An EAP is specifically designed to benefit employees who are facing struggles in their personal or professional lives.

What do the Health Assured services cost?

We have a dedicated page to summarise the costs and provisions available. Please read this article for further information. 

How many counselling sessions are included?

The number of sessions will depend on the package you opt to make available, currently 6 or 8. Employees can have up to the maximum number of sessions sessions for different type of issues eg:

Can partners or dependants use the Helpline or EAP service?

Yes, cover for dependants and partners is available as a standard part of the service provided. Dependents must be aged between 16 & 24 and in full time education (HMRC guidelines). Dependents and partners are only eligible for online counselling.

Can individuals under 16 use the services?

No, the service can only be used by individuals over the age of 16.

How do Employees access this service?

Employees can call the dedicated helpline that's available to Reward Gateway Edenred clients or download the Wisdom App for AI advice, live online chat, video call or schedule a feedback. Current usage indicates that many employees access support via the app functions so we'd always recommend promoting Wisdom and ensuring employees have support at their fingertips. 

What happens when employees leave?

Employees undertaking structured therapy will continue with their sessions. Once they have been signed off by the counsellor they will no longer get access to the services. 

Can you provide the service for employees in the Republic of Ireland

Yes! We can provide a service to employees in the ROI.

Can additional counselling sessions be added?

Please read our dedicated article for further information on additional counselling sessions. 

What Accreditations and Memberships do Health Assured have?