Health Assured Complaints Procedure for UK only

Feedback is critically important to developing and improving business practices. We are always disappointed to receive any complaint but please be assured that Health Assured takes all complaints very seriously and has a dedicated team who work to resolve everything swiftly.

Thank you in advance for sharing information about your complaint.

Submission in Writing

In line with Health Assured’s complaints policy, we politely request that all the relevant details be captured in writing. This allows Health Assured to ensure that a full and detailed investigation is supported.

Please get in touch with Health Assured via email to initiate the complaints process. Health Assured will send you a complaint form and company reference number to submit. For complaints relating to the utilization of the EAP service, Health Assured will require written consent from the individual to ensure they remain compliant and within the guidelines of GDPR and company policies. You may pass this information directly to an employee should they wish to initiate and liaise directly with Health Assured.

The dedicated complaints email address is feedback@healthassured.co.uk

What happens next

Once the completed form has been received, the complaint will be logged for review and Health Assured will provide a holding email to confirm acknowledgment, this will include a reference number should there be any questions relating to the case. Once the complaint has been logged a member of Health Assured’s management team will be in contact to discuss this in more detail and where possible will aim to resolve everything within the first 2 working days, or during a follow-up call. If a complaint requires a more detailed review, Health Assured will aim to provide a final response within 4 working days.