Vouchers - How to Top Up Vouchers by Text (for UK only)

Introduction

This guide is for members to learn how to add money to a Reloadable Card, using Top-up by Text.

See the end of the article for common FAQs around Top-up by Text. 

About Top-up by Text

Top-up by Text allows employees to add money to their Reloadable Cards without having to log into the site. It's a convenient way of managing shopping cards for employees who aren't always at a computer.

How It Works

Once the employee has made a purchase online and saved a payment card to their account, they need to text the following to +442033229065:

• TOPUP
• The last 8 digits of the card they want to top-up
• The amount they want to top-up in GBP (don't use a £ sign)

For example, texting: TOPUP 12345678 40 

This will top up the Reloadable Card, ending in 1234 5678, by £40.

After the employee has sent the message they will receive a confirmation text from us which confirms the order amount and how much they will be charged. The employee will need to reply to this message with their card security code to complete the transaction.

Activating Cards by Text Message

Employees can activate their Reloadable Cards by text message as well. The letter that is sent with new reloadable cards contains instructions and a unique code that the employee should use. The employee needs to text their unique code to +442033229065 to activate their card. Funds will be added to the card within the normal timeframe for activations.

FAQs

Does it cost employees anything to Top-up by Text?

Can employees top-up from abroad?

Is Top-up by Text secure?

What if the employee sends an incorrect text? (Missed digits, incorrect info, wrong denominations, sent in error.)