Vouchers and Cards - I Haven't Received my Voucher or Card

Description

Members sometimes ask why their voucher, egift card, or reloadable card (UK) has not been received.

Details

Please note that the issuing of a voucher depends on the type of voucher ordered. 

Your different voucher types aavailable by accessing Account > My account in your benefits platform. There you will see:

• My Instant Vouchers
• My Instant Reloadable Vouchers
• My Reloadable Cards (UK only)

For Instant Vouchers AKA eGift Cards

Note that the Instant Voucher option is a digital voucher and not a physical card that would be sent to you.

You can view your Instant Vouchers shortly after purchasing them, by going to your benefits platform and selecting:

Account > My Account > My Instant Vouchers or My Instant Reloadable Vouchers

On the Engage app, go to Account > Wallet to find all of your voucher and card types!

For a Reloadable Card AKA Top-up Cards (UK only product):

The confirmation email will tell you the number of working days in which the card should have been sent to you. You can check this by going to your benefits platform and selecting:

Account > My account > My Reloadable Cards

If the card is overdue, you can request a replacement by selecting

lost or stolen > self service to request replacement card (new funds are transferred)

On the Engage app, go to Account > Wallet to find all of your voucher and card types!

Paper Vouchers 

Paper Vouchers are not commonly used and are only for certain countries and retailers.

Most paper vouchers can be expected in 14 working days.

However, during any holiday period, postage can be delayed. Please allow up to 21 working days for these to arrive by post.