Gifting Hub
Does the Gifting Hub need to be turned on?
Is it possible to disable the Gifting Hub feature?
Where will the Gifting Hub sit on the platform?
Reporting
How can I get data on the usage of the Gifting Hub?
Will there be a dedicated R Report for eGifting?
Will there be special filtering for eGifting in Platform Insights?
How will orders from the Gifting Hub appear in the "My Orders" section?
Voucher Limits / Maximum Spend
What are the limits on purchasing Instant Vouchers through Gifting?
How much can I spend on an Instant Voucher through Gifting?
How many Instant Vouchers can I purchase in a day?
Can I schedule the sending of eGift cards?
What is the user journey once a gift card has been received?
Will blocked retailers be visible in the Gifting Hub?
How are refunds handled in the Gifting Hub?
How long is the gift card valid for?
Why are the discount percentages different between SmartSpending and the Gifting Hub?
If a retailer offers a special saving on SmartSpending, will this also apply to the Gifting Hub?
What personalization options are available when sending a gift card?
Is it possible to customize gift card designs with a client’s branding?
Can I send a physical gift card instead of an ecard?
Can a gift card be sent to someone outside of the UK?
How long does the recipient have to use their gift voucher?
How does a recipient redeem their gift voucher?
Are there restrictions on gift vouchers?
Can the recipient use the gift voucher multiple times?
What if the recipient can’t access their gift voucher?
Where can the recipient find support if they need help?
Where are all the details on GDPR etc. going to be held?
Are Gifting Hub services available for all the retailers we work with?
Does the sender pay for scheduled eGift cards at the time of scheduling or when the voucher is sent?
If the recipient doesn’t claim the eGift card after all the reminder emails, can it be refunded?
How can our members know if the voucher is received, claimed, or used?
Will the recipient see Reward Gateway | Edenred branding in the email they receive?
Gifting Hub vs Rewards
How does the Gifting Hub compare to Rewards?
Can I use the gifting hub to Recognize and Reward my employees?
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