Multi-factor Authentication - Setting Up MFA With an Authenticator App Installed on a Computer - For Members Who Do Not Have Mobile Phones

Introduction

This guide will cover how to set up Multi-factor Authentication (MFA) to use an authenticator app installed on a computer rather than on a mobile device. 

This article is useful to all members who are prompted to set up MFA who do not have a mobile device.

On your computer, you can use an authenticator app to generate a six-digit code, used for signing in to your account, as part of MFA.

For information on how to set up MFA on a mobile device, see Setting UP MFA on Your Phone (When Prompted on Your Benefits Platform).

Please Note

When prompted to set up MFA, you will be able to choose one of two methods to verify your identity. If you do not have a mobile phone, you will need to set up an authenticator app on your computer or laptop by following the steps below.

When To Set Up MFA

You will be required to go through this process when prompted to set up MFA on your benefits platform:

Set Up the Authentication App

1. Download an authenticator app onto your computer

You can either use Google Authenticator via your Google Chrome web browser, or download and install another app of your choosing, such as Authenticator App · 2FA

2. Log into your benefits platform (on your computer / laptop)

The following screen will appear where you must set up MFA:

3. On your computer, open your authenticator app

From your benefits platform:

> Copy the code from the platform 

> Paste it into the authenticator app on your computer:

The authenticator app will now show a 6-digit code. 

> Type the 6-digit code from the app, into your benefits platform:

> Click Save to complete the setup.

Your MFA is now set up. Each time you log in, open the app, and enter the new 6-digit code.

How To Get Support

If you lose your phone or change your device and phone number, you can easily reset your Multi-Factor Authentication (MFA) verification.

> Simply click on Click here to automatically send a reset request to your permission manager:

Other Help

If you need help while signing in, simply click help on the bottom right: 

> Then select the green chat button: