Goals and Challenges - What To Do if Health Connect Is Not Syncing to the Engage App

Introduction

This article offers information on steps to take if Health Connect isn't syncing with the Engage app. Detailed step-by-step information is added for troubleshooting. This information is useful for clients and members using the Engage app. 

Overview

If Health Connect isn’t syncing to Engage, you’ll need to determine whether your activity data permissions are set correctly in Health Connect.

There are a few reasons why your data might not sync properly with Health Connect:

• The connected app may not have permission to read or write data from Health Connect.
• The app might not support that specific data type yet: Check if the app has requested permissions.
• The sync may not have started properly: Try to turn the permissions off and turn on sync again through the connected app.

Read and Write Permissions

Confirm your app has read and write permissions: 

1. On your device, open the Health Connect app
2. Under Your health apps you’ll find apps that do or don't have permission to read and write data
3. Select the See more health apps button to view all apps. Here you'll be able to search for a specific app from the list
4. To to see what permission are enabled, select the Engage app from the list to open the app access view

Data Discrepancies

With Health Connect, multiple applications are able to save information in the same storage on your device. This may lead to incorrect data for various reasons.

To resolve this, you have the option to delete any inaccurate data so that Health Connect does not utilize it. Additionally, if you prefer only one app to save a specific type of data, you can remove permissions from all other apps that also save that data.

Reorder Priority of Apps

When multiple applications input information, the data is combined. In case of any discrepancies, Health Connect will refer to the app priority you have designated to determine which app's data takes precedence. For instance, if both fitness app A and fitness app B are recording step count from 8:00 AM to 9:00 AM, Health Connect will use the step count from the app with the higher priority. You can choose which app takes priority by following the steps below.

For Android 14 and up:

1. On your Android device open the Health Connect app
2. Under Preferences, tap Manage Data then select Data sources and priority
3. Select a data category
4. To reorder app sources priority, under Data sources, next to the app name, touch and hold, then drag Handle

Delete Permissions

While some apps may use the data merged by Health Connect, others may choose to read all of the data and merge it in their own way. If you want only one app to write a certain type of data, you can remove permissions from every other app that writes that data:

1. On your device, open the Health Connect app
2. Select the app that you want to grant or revoke permissions for
3. Turn Allow all on or off

Or you can remove access for all connected apps:

1. On your device, open the Health Connect app
2. Under Your health apps select See more health apps
3. At the bottom, select Remove access for all apps