Goals and Challenges - My Withings Device Is Not Syncing to the Engage App

Introduction

This article explains what to do if your Withings device isn't syncing to Engage. This information is useful to clients and members.

Common Syncing Issues

If your Withings device isn’t syncing to Engage and you’ve already learned how to sync your Withings to Engage, please review these common issues to learn why your steps might not be syncing.

Authorization Token Expired or Revoked

Issue: Your authorization token expired or was revoked from within the Withings app.

Solution: Reconnect your Withings device to generate a new authorization token to allow Engage to access your steps. You can find out how to do so in the following article: Goals and Challenges - How To Connect My Withings Device to the Engage App

Duplicated Withings Accounts

Issue: During the sign-up process, you accidentally created a new Withings account (instead of logging in to your existing Withings account) or connected to the wrong Withings account.
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Solution: Confirm the email address that's connected to your Withings account where steps are showing

1. From a web browser, login to the Withings support page at Withings Support and click the profile icon at the top right of your screen
2. View the email account you've connected to Withings in the dropdown menu
3. Once you've confirmed your email address, go to the Engage app and reconnect your Withings device. You can learn how to do that in the following article: Goals and Challenges - How To Connect My Withings Device to the Engage App
4. When you reconnect, be sure to use the email that's connected to your correct Withings account